Privacy Policy

Your information privacy is extremely important to us.  We have prepared this Privacy Policy to explain how we collect, use, protect, and disclose information and data when you use the Keyes Coverage, Inc. website (“Site”) and any and other services offered Keyes Coverage, Inc. and its affiliates (“Services”).  This Privacy Policy also explains your choices for managing your information preferences, including opting out of certain uses of your Personal Information (defined below).  This Privacy Policy applies to all users of the Site and Services.  The Site and Services are provided Keyes Coverage, Inc., on behalf of itself and its affiliates (“Company” “we” “our” “us”).

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BY USING THE SITE OR SERVICES, YOU ARE CONSENTING TO THIS PRIVACY POLICY.  PLEASE READ IT CAREFULLY. 

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1. Managing Your Information Preferences

You can review, correct, update, or change your Personal Information or opt out of receiving certain e-mails by e-mailing us at info@keyescoverage.com. You are able to opt out of receiving marketing e-mails from us, however, you cannot opt out of receiving all e-mails from us, such as e-mails about the status of your account.  If you have questions or concerns regarding this Privacy Policy, please e-mail us at the same address.

2. Information We Collect

Categories and Types of Personal Information We Collect

We collect the following categories and types of personal information:

  • Contact Information: your first and last name, mailing address, email address;
  • Other identifying information: IP address, agent string, user string, your payment information;
  • Financial information: bank account information, credit card information, check information;
  • Internet or other electronic activity: your browsing and click history, including information about how you navigate within our Services and which elements of our Services you use the most;
  • Commercial information: personal property that is either being insured or considered to be insured, including valuables and real estate; records of insurance policies purchased, obtained or considered;
  • Visual and audio information: photos that you provide to us, date and time that you arrive to and leave our premises; and
  • Inferences: inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, behavior and attitude.
     

Categories of Use

We use your personal information for the following purposes:

  • Transactional Purposes: We use your contact information, financial information and commercial information to:
    • Determine what policies are best for you;
    • Update your policy; and
    • To provide insurance and risk-management related services to you.
  • Analytical Purposes: We use your internet activity and browsing history to analyze preferences, trends and statistics.
  • Marketing Purposes: We use your contact information, commercial information, internet or other electronic activity, and inferences to:
    • Inform you of our new products, services, opportunities and offers; and
    • Provide you with other information from and about Keyes Coverage, Inc., including personalized marketing communications.
       
  • Maintenance and Improvement of Services and Website: We use your contact information, commercial information, and internet activity and browsing history to:
    • Provide and maintain functionality on our websites;
    • Handle your customer services requests;
    • Check website performance, both from a functionality standpoint, and effectiveness of attracting and retaining customer engagement; and
    • Help us diagnose technical and service problems and administer our websites.
  • Security and Fraud Prevention: We use your contact information, other identifying information, internet activity and browsing history, and inferences to protect the website, our company and others, and for, fraud detection, theft prevention, and legal compliance.
     

Sources of Personal Information

We collect information from the following sources:

We collect information directly from you. We collect contact, financial, certain identifying information directly from you.

We collect information from you passively. We collect Internet or other electronic activity passively using tools like browser cookies, web beacons and tracking pixels, SDKs and other similar technologies. This activity is further described in the Cookies and Anonymous Identifiers section below.

When We Share Information with Third Parties

Our Service Providers

We may contract with companies or persons to provide certain services including for purposes of payment processing, data hosting and processing, website development, and data analytics. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

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Our Affiliates

We may share personal information with businesses controlling, controlled by, or under common control with Keyes Coverage, Inc.

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Law Enforcement and Courts

In certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Keyes Coverage, Inc. or to others. We may also disclose your contact information when we believe the law or legal process requires it.

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3. Cookies and Anonymous Identifiers

We use cookies (a small text file placed on your computer to identify your computer and web browser) and may use anonymous identifiers (a random string of characters that is used for the same purposes as a cookie).  We use cookies and other anonymous identifiers to analyze use of and improve the Site and Services.  Most web browsers are initially set up to accept cookies.  You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent, however, certain features of the Site or Services may not work if you delete or disable cookies.  Some of our Service Providers may use their own cookies, anonymous identifiers, or other tracking technology in connection with the services they perform on our behalf.

We use Google Analytics on the Site and Services to collect Usage Data, to analyze how users use the Site and Services, and to provide advertisements to you on other websites.  For more information about how to opt out of having your information used by Google Analytics, visit 

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4. How We Use Information and When We May Share and Disclose Information Generally

We use Personal Information for internal purposes only, such as to provide you with the Site and Services, including to improve the Site and Services, to notify you of new products or services, and to otherwise communicate with you about our Company.  We may also use your Personal Information to provide more relevant search results from the search functions of the Site and the Services.  We will not disclose Personal Information to third parties, including for their direct marketing purposes, without your consent, except as explained in this Privacy Policy. 

5. Personal Information You Make Available to Others

By using the Site or the Services you may make certain of your Personal Information available to others.  For example, when you post a comment or a photo on the Site other users may see your name (first name and last name initial), the city you live in and other information that you choose to make available to others.

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6.Security

We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us.  However, no data transmission over the Internet or other network can be guaranteed to be 100% secure.  As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.

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​7. Links

Our Site and Services may contain links to other websites or allow others to send you such links.  A link to a third party’s website does not mean that we endorse it or that we are affiliated with it.  We do not exercise control over third-party websites.  You access such third-party websites or content at your own risk.  You should always read the privacy policy of a third-party website before providing any information to the website.

8. California Customer Privacy Rights
 

If you are a California resident, you have certain privacy rights under the California Consumer Privacy Act (“CCPA Rights”). This section describes those rights and how you can exercise them with Keyes Coverage, Inc..

CCPA Rights Requests

Right to Know and Right to Deletion

You can request what personal information we have collected, used, and disclosed in the preceding 12 months.

You can also request that we delete your personal information. We may not delete all of your personal information if one of the following exceptions applies:

  • Transactional: to complete a transaction for which the personal information was collected, provide a good or service requested by you, or perform a contract we have with you;
  • Security: to detect data security incidents;
  • Error Correction: to debug or repair any errors;
  • Legal: to protect against fraud or illegal activity or to comply with applicable law or a legal obligation, or exercise rights under the law, such as the right to free speech; or
  • Internal Use: to use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information (i.e. to improve our services).
     

Please note that if we delete your personal information, many of our services will not work the same. For example, we will not be able to provide you with services, your previous opt out requests will not be saved and saved preferences and information will no longer be available.

To submit a request to know or a request to delete, please send a detailed email message to info@keyescoverage.com  In order to verify your identity, we will need your name, address, phone number and email address. In order to designate an authorized agent to act on your behalf you must provide the authorized agent with written permission to do so, and your authorized agent must submit that written proof at the time they make the request on your behalf.  If you wish to make multiple requests under this section, we recommend sending the deletion request last, as we will not be able to fulfill your other requests once we have deleted your information.

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Do Not Sell My Personal Information

Personal Information that We Sell

We may “sell” (as sell is defined in CCPA) the following categories of Personal Information:

  • Identifiers
  • Commercial information; and
  • Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, preferences, behavior and attitudes.

We “sell” your Personal Information to Service Providers, such as data co-ops.  We do not knowingly sell the Personal Information of minors under the age of 16.

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Right to Opt Out of Sale

California residents have the right to opt out of the sale of your Personal Information to third parties, as “sale” is defined under CCPA.

To submit a request to opt out of the sale of your Personal Information, please please send a detailed email message to info@keyescoverage.com  In order to verify your identity, we will need your name, address, phone number and email address. In order to designate an authorized agent to act on your behalf you must provide the authorized agent with written permission to do so, and your authorized agent must submit that written proof at the time they make the request on your behalf. 
 

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA Rights and we will not deny you goods or services, charge you a different price, or provide you with a lesser quality of goods or services if you exercise any of your CCPA Rights.

9. Processing in the United States 

Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country.  If you are located outside of the United States, please be advised that we process and store all information in the United States.  The laws in the United States may not be as protective of your privacy as those in your location.  By using the Site or Services, you are agreeing to the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.

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10. Privacy Policy Changes

We may change this Privacy Policy from time to time.  If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site.  Those changes will go into effect on the “Revised” date shown in the revised Privacy Policy.  By continuing to use the Site or Services, you are consenting to the revised Privacy Policy.

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